Refund Policy for Aqua Lift Products

Last Updated: 23/03/2024

Thank you for choosing Aqua Lift. We take pride in providing high-quality products, and your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.

1. Refund Eligibility

To be eligible for a refund, please ensure that:

• Your return is initiated within 30 days of the purchase date.
• The product is unused, in its original packaging, and in the same condition as when you received it.

2. Refund Process

1. Contact Customer Support: To initiate a refund, please contact our Customer Support team at contact@hb-outdoors.co.uk or . Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN). Clearly mark the RAN on the outside of the package.
3. Return Shipment: Ship the product(s) to the address provided with the RAN. Ensure that the product is securely packaged to prevent damage during transit.
4. Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. Refunds will be processed within 14 days of receiving the returned item.

3. Refund Exclusions

Refunds will not be issued for:

• Products returned after 30 days from the purchase date.
• Products that show signs of use or damage.
• Shipping charges, except in cases where the return is due to a defect or an error on our part.

4. Contact Information

For any inquiries or assistance related to refunds, please contact our Customer Support team at contact@hb-outdoors.co.uk.

Returns Policy for Aqua Lift Products

Last Updated: [Date]

1. Returns and Exchanges

We understand that circumstances may arise where you need to return or exchange your Aqua Lift product. Please review the following guidelines:

• Returns and exchanges must be initiated within 30 days of the purchase date.
• The product must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Procedure

1. Contact Customer Support: To initiate a return or exchange, please contact our Customer Support team at contact@hb-outdoors.co.uk or [customer support phone number]. Provide your order number and details of the item you wish to return or exchange.
2. Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN). Clearly mark the RAN on the outside of the package.
3. Shipping Instructions: Ship the product(s) to the address provided with the RAN. Ensure that the product is securely packaged to prevent damage during transit.
4. Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. Exchanges will be processed within [X] days of receiving the returned item.

3. Return Exclusions

Returns will not be accepted for:

• Products returned after 30 days from the purchase date.
• Products that show signs of use or damage.
• Products not in their original packaging.

4. Contact Information

For any inquiries or assistance related to returns or exchanges, please contact our Customer Support team at contact@hb-outdoors.co.uk